Return Policy

We are a boutique fashion retailer and make limited quantities in each style, oddments have to be sold at a loss, to avoid these losses you may return items for exchange/return that have not been worn and has the original labeling, within 7 days of receipt.

Always send an email in order for us to do so that we can help you out in the best way.

1. Sale Periods: 

• No returns, refunds, or exchanges will be accepted for any order placed within this window, unless the item is defective or incorrect.
• Please allow up to 5 business days for your return to be reviewed and processed once received.  

2. Defective or Incorrect Items: 

• If you receive a defective or incorrect product, please notify us within 7 days of delivery.
• Include clear images of the issue and your order number in your email to our customer service team.
• Once received, your return will be reviewed and processed within 5 business days. 

  
3. Condition of Returned Defective Items

• Items must be returned in their original packaging, with labels and tags still attached.
• Products must be clean, unworn, unwashed, and unused.
• Items showing signs of wear, damage, or makeup stains will not be accepted.
• Please allow up to 5 business days for your return to be reviewed and processed once received. 
• These will be made via our online store with the use of a courier.
• For hygiene purposes, certain products will not be able to be returned or exchanged such as swimwear, underwear, caps and other. 

 
In the case of an exchange - Contact us to arrange collection of the item (in its original packaging) and address it to the following address together with a copy of your invoice. Please also tell us on the email what size and style replacement item is required:  

An alternative item will be suggested should the replacement item not be available in the size required.

• A gift voucher will be processed in the event of no stock in the required items.
• Please note that a return can take up to 7 days to get to our DC.
• Your refund for defective products will be processed within 5 days after we have received your return in our warehouse/DC. The amount of your return will be refunded via the original payment method, with the shipping costs deducted.